I am a beginner developer who wants to become a top-level programmer. I used to work as an instructional designer who builds training programs for IT companies. I helped people to learn learn complex stuff and now I help myself to learn JavaScript and React with big plans to create a JavaScript and React training programs down the line. I also have a dog, 100% of her time she is either cute or funny, or both. You will like her.

Skills

What I can do well or at least I think so

Programming

  • HTML
  • CSS
  • JavaScript
  • React
  • NodeJS
  • MongoDB
  • Git

Facilitation and Teaching

  • Ability to communicate and simplify complex topics
  • Proficiency in developing long-lasting training programs
  • Visualisation for learning purposes
  • Constructing interactive learning materials
  • Development of programs for training critical thinking and honing troubleshooting skills

VoIP and troubleshooting

  • Setting up VoIP systems for middle-sized and enterprise businesses
  • Advanced troubleshooting of VoIP interfaces and local networks
  • Business communication Proficiency
  • Escalation managment
  • Soft skills

Experience

November 2019 – December 2022

Nextiva

Instructional Designer and VoIP engineer

Advanced Technical Support

  • Advanced troubleshooting of VoIP systems and customers' local networks.
  • Advanced VoIP equipment troubleshooting.
  • Setup Support - Configuring a fully functional VoIP system from zero to hero.
  • Escalation managment.
  • Email support.
  • Real-time chat support.

Instructional Designer

  • Developing training programs for newcomers.
  • Facilitating the learning proccess for new employees.
  • Compiling two-sided learning materials: learner-oriented materials and facilitator guides for the most efficent student-teacher communication.
  • Introduction of interactive training materials like smart tests, visual 'click-through' interfaces etc.
  • Updating documentation for advanced technical support engineers.
September 2017 — October 2019

Teaching Career

English Teacher | August 2018 — October 2019

ABC English School

  • All-levels, All-ages English teacher
  • IELTS exam preparations
  • KET(A2), PET(B1), FCE(B2+), IELTS(C2) exams preparations
  • Nursery english teacher
Humanitarian Worker | September 2017 — May 2018

Save the Children humanitarian organization

  • Providing psycho-social support to children affected by the war in Donbas
  • Providing Donbass refugees with humanitarian help
  • Charity work with children of Donbass communities
Social Space Volunteer | November 2016 — September 2017

Maisternya Social Space

  • Host of English club, assisting local residents and refugees with learning English

Education

2013-2018

Master of Philology, Teacher of English Literature and German, Translator

Horlivka Institute for foreign languages

Languages

English - Fluent, Second native

Ukrainian - Native

Russian - Native

Hobbies and Facts

  • Dungeons and Dragons fan
  • Always prefere a dark theme, please change it up there 👆
  • 90% of photos on my phone are of my dog
  • When I think that I have no streangth to go on, I remember that I have dog who eats more than me
  • Love road biking providing there is an actual road without half-meter holes

There she is - Bruna the Dog

Bruna the dog